Refund policy
The 60-Night Melt Promise
We want the Melto Ring to become the best ten minutes of your day. If it isn't, you have 60 nights from the day your order arrives to send it back for a full refund of the price you paid.
How to return
- Email shopmelto@protonmail.com with your order number.
- We will reply within 1 working day with your return instructions.
- Pack the Melto Ring with its strap and cable and send it back.
Once your return reaches us, we will refund you to your original payment method within 14 days.
Your legal rights
The Melt Promise is in addition to your statutory rights. Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of receiving it, and under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund if your product is faulty, not as described or not fit for purpose.
Faulty items
Every Melto Ring comes with a 1-year warranty. If yours develops a fault, email us with your order number and a short description or photo, and we will replace or refund it. We cover the cost of returning faulty items.
Packs of 2 or 3
You can return the whole pack or just some of the rings. We will refund the rings you return at the per-ring price you paid.