Terms of service

Terms of Service

These terms apply to purchases made at this store, operated by FROM THE BOTTOM COMMERCE LTD, trading as Melto ("we", "us"). By placing an order you agree to these terms.

1. Our products

The Melto Ring is a personal relaxation massager. It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition. If you are pregnant, have a pacemaker or other implanted device, a blood-clotting condition, or are recovering from an injury or surgery, consult your GP before use. Do not use on the front of the neck, the head, or broken or irritated skin.

2. Orders and contract

Your order is an offer to buy. A contract is formed when we email you to confirm dispatch. We may refuse or cancel an order, for example if an item is out of stock or a pricing error has occurred; if so, we will refund you in full.

3. Prices and payment

All prices are in pounds sterling (GBP) and include any applicable VAT. Payment is taken when you place your order.

4. Delivery

Delivery terms are set out in our Shipping Policy.

5. Returns and refunds

Returns are covered by our 60-Night Melt Promise, set out in our Refund Policy. Nothing in these terms affects your statutory rights as a consumer.

6. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

7. Governing law

These terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.

8. Contact

Email shopmelto@protonmail.com.